Customer Care & ServiceCustomer Care is one of the important interfaces between the Company and the Customer and performs various functions:
- through
the CRM leader they coordinate the website containing all the business
opportunities and manages requests for special products;
- through
collaboration with the Sales Office they follow the customer from the
initial availability requests, order acceptance and confirmation right
up to shipping, always pursuing the goal of keeping customer
satisfaction high;
- with the “Customer Service” they provide
customers with technical support and information about products during
the pre-sales phase, and by working closely with all internal
departments to be the voice of the customer inside the company, during
the after sales phase.
